When using Word 2010 with Track Changes, redlines or changes are marked in different colors by author and reviewer names.
The problem some of our end users are having is upon saving the document, their changes are saved to the same color as the original Author and all the reviewers names including their own are removed.
In other words, your personal information is being removed and all reviewers are being called Author. This happens when the remove personal information on save feature is checked under Words privacy settings.
Here is how to fix it:
- In Word 2010, click File
- Choose Options
- Choose Trust Center
- UNCHECK Remove Personal information on save